RETURN AND EXCHANGE

  • ELIGIBILITY FOR RETURN AND EXCHANGE

    We accept returns and exchanges for:

    • Items in their original condition, unused, and undamaged.
    • Items returned within 7 days of the delivery date.
    • Items in their original packaging with all tags, labels, and accessories included.

    Non-returnable items: Customized or personalized pendants and items marked as final sale cannot be returned or exchanged.

  • HOW TO REQUEST A RETURN OR EXCHANGE

    To initiate a return or exchange:

    1. Contact us at [support@apriljewel.com] or whatsapp us at [8851423043] within 7 days of receiving your order. Include your order number and a brief reason for the return or exchange.
    2. Await confirmation: Our team will review your request and send return instructions if eligible.
    3. Ship your item: Pack the item securely in its original packaging and send it to the address provided by our support team.

  • REFUND PROCESS

    • Once we receive your returned item, we will inspect it within 3 business days.
    • Upon approval, a refund will be processed to your original payment method.
    • Please allow 7-10 business days for the refund to reflect in your account, depending on your bank’s processing time.

    Note: Shipping fees are non-refundable. In cases where an item was received as a gift, a store credit will be issued.

  • EXCHANGE PROCESS

    • For exchanges, contact us within 7 days of delivery at [support@apriljewel.com] or whatsapp us at [8851423043] with your order number and desired item for exchange.
    • Upon receiving and inspecting your item, we will ship the replacement within 3 business days.
    • If the exchanged item has a price difference, we will provide instructions for additional payment or partial refund as needed.

  • DAMAGED OR DEFECTIVE ITEM

    If you receive a damaged or defective item, please contact us at [support@apriljewel.com] or whatsapp us at [8851423043] within 48 hours of receiving the product. We’ll arrange a replacement or refund, including any associated shipping costs.

  • IMPORTANT NOTES

    Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

    Final Sale Items: Items marked as final sale are not eligible for returns or exchanges.

    Return Address: We will provide the return address once the return request is approved.